Refund & Cancellation Policy

Each event on Startlek has its own refund policy, determined by the event Organizer. This policy is displayed on the event registration page before you complete your purchase. By completing your registration, you acknowledge and accept the refund policy of that specific event.

Contact the Organizer directly to request a refund — their contact information is listed on the event page.

Startlek charges a 5% platform service fee on each registration transaction. This fee is deducted from the organizer's earnings and is non-refundable under any circumstances, as it covers platform infrastructure, payment processing, and operational costs.

If an Organizer cancels their event, participants are entitled to a full refund of the registration fee. The Organizer is solely responsible for processing such refunds. Startlek will make reasonable efforts to notify registered participants of a cancellation.

If an Organizer fails to issue a refund for a cancelled event, please contact Startlek Support at [email protected] — we will investigate and assist where possible.

If an Organizer significantly changes event details (date, location, distance), the Organizer must communicate this to registered participants. Refund eligibility in such cases is determined by the Organizer's policy. Startlek is not liable for changes made by Organizers.

Step 1Review the event's refund policy on the event page.

Step 2Contact the Organizer directly using the contact information on the event page.

Step 3If the Organizer is unresponsive or if the event was cancelled and no refund was issued, contact us at [email protected].

If you believe a payment was processed in error or fraudulently, contact your card issuer or payment provider. For platform-related billing questions, email [email protected].

For any questions about this policy: [email protected]